- Telephony plugin & team console with manager/admin features
- For Skype for Business on-prem
- Quick, comfortable call handling
- Setup configuration for other users
- Detailed presence & contact status
- Compatible with Skype for Business
Description
FonComfort Ultimate – Telephony Plug-In & Team Management Dashboard for Microsoft® Skype® for Business
The expansion includes important telephony features, such as call pickup, group call, individual second call handling, busy-on-busy, chained call forwarding or function keys for speed dialing. FonComfort Ultimate thus complements Skype® for Business with many features that are already familiar from the classic TC sector.
The FonComfort suite offers the greatest flexibility with regard to customer requirements for telephony functions for Skype® for Business with a pure client or server solution as well as a combination thereof.
Specifically adapted to the needs of users
More than 200 customer installations have been realized worldwide. Bressner Technology cites EUROVIA, a company with a nationwide market presence that covers the entire value chain in traffic route construction, as an important reference customer. EUROVIA has been successfully using Bressner’s FonComfort add-on for years.
The technical manager at EUROVIA, comments:
“In the course of introducing Microsoft® Skype for Business, we found that it was far too static for telephony and brought with it a very limited range of functions. That’s why we were looking for software that would expand this range of functions accordingly and better adapt to the needs of the users. Above all, we missed features in Microsoft® Skype® for Business that are standard in common phone systems. We looked at several solutions, but apart from the FonComfort solution from Bressner Technology, these were also too static. What we liked best about FonComfort was the overviews of the groups – Microsoft® Skype® for Business without extension only knows one display here. Very important for our employees are the pickup function and the uncomplicated forwarding of calls, which is very well implemented with FonComfort. In the meantime, FonComfort is used at all large locations (approx. 50) and is used and very much appreciated by about 1,000 employees there.”
Specifications
| Product: FonComfort Ultimate | |
|---|---|
| 1-Click Call Transfer | Make, transfer and drop calls with a single click Direct call buttons for specific contact channels (mobile, voicemail…..) Direct transfer to manager with “manager” button |
| Presence States | See the presence state of your frequent contacts with a quick glance Display call forwarding state of your team members Display extended contact information in tooltip |
| Call Pickup | Pickup incoming calls for your colleagues with a single click Displays caller ID for ringing calls in your pickup groups Separate pickup group ring tone |
| Manager/Assistant Features | Change call forwarding and presence state for your manager or team Activate/Deactivate call forwarding for managers with a single click Manage team members and delegates for others Make calls on behalf of others Ongoing calls can be extended easy to a three-person conference |
| Integrated Search | Quicker call transfer with integrated search Alternative search via LDAP search Directly call the first search result in the list with “Enter” key |
| Other Features | Client automatically reconnects after losing FonComfort server connection Show/handle missed calls |
| Compatibility | Skype® for Business Windows 10 Kuando Busylight |
Certified Accessories
Software Package Features
| Feature | FonComfort™ Smart Routing1 |
FonComfort™ Server |
FonComfort™ Professional |
FonComfort™ Ultimate2 |
|---|---|---|---|---|
| Central configuration of additional functions | ∎ | ∎ | ∎ | ∎ |
| Busy-on-Busy inc. exceptions (set individually for each user) | ∎ | ∎ | ∎ | ∎ |
| Second call redirect (set individually for each user) | ∎ | ∎ | ∎ | ∎ |
| Blind call pickup (fast Pickup of longest ringing call) | ∎ | ∎ | ∎ | ∎ |
| Group pickup (Pickup a call for a member of the group) | ∎ | ∎ | ∎ | ∎ |
| Specific call pickup | ∎ | ∎ | ∎ | ∎ |
| Support AD forests | ∎ | ∎ | ||
| Dual forking / parallel calls (SimulRing) | ∎ | ∎ | ∎ | ∎ |
| Dual forking (can be restricted to internal calls only) | ∎ | ∎ | ∎ | ∎ |
| Dynamic routing (option with fees, routing database, e.g. area code-based, time-controlled etc.) | ∎ | ∎ | ∎ | ∎ |
| Presence-based routing (option with fees) | ∎ | ∎ | ∎ | ∎ |
| Call forwarding for response groups | ∎ | ∎ | ∎ | ∎ |
| Call forwarding with exceptions | ∎ | ∎ | ∎ | |
| Display ringing status in the client | ∎ | ∎ | ∎ | |
| Specific Call Pickup with caller info display | ∎ | ∎ | ||
| Quick transfer with or without consultation | ∎ | ∎ | ||
| Hot keys for faster call handling | ∎ | ∎ | ||
| Direct dial of selected phone numbers with hot key | ∎ | ∎ | ||
| CRM pops up with a known caller | ∎ | ∎ | ||
| API functions | ∎ | |||
| Suppress second calls when you are already dialing a number | ∎ | ∎ | ||
| Connect with or without consultative call | ∎ | ∎ | ||
| Ongoing calls can be expanded to a three-person conference | ∎ | ∎ | ||
| Make calls on behalf of others | ∎ | |||
| Redial last contact | ∎ | |||
| Manager/admin features | ∎ | |||
| Change settings for others (e.g. forwading, presence, etc.) | ∎ | ∎ | ∎ | |
| Advanced presence information (e.g. caller info, forwarding) | ∎ |
∎ Feature available
∎ Feature is still being implemented
1 – Previously adds4b – Smart Routing
2 – Previously adds4b – pro or FonComfort™ QuickLink
