- Telephony plugin & team admin dashboard for call forwarding
- For Skype for Business on-prem
- For individual call forwarding
- Various forwarding rules like presence state, time, date and more
Specifications
| Product: FonComfort Smart Routing | |
|---|---|
| Forwarding Criteria | Presence state Calendar period Time of day and day of week Caller number |
| Configuration | The forwardings can be configured globally or per user |
| System Requirements | FonComfort™ Server |
| Compatibility | Skype® for Business Windows 10 |
Video Tutorials
Forwarding by time of day and day of week
Forwarding by calendar period
Forwarding by presence state
Forwarding by incoming caller number
Software Package Features
| Feature | FonComfort™ Smart Routing1 |
FonComfort™ Server |
FonComfort™ Professional |
FonComfort™ Ultimate2 |
|---|---|---|---|---|
| Central configuration of additional functions | ∎ | ∎ | ∎ | ∎ |
| Busy-on-Busy inc. exceptions (set individually for each user) | ∎ | ∎ | ∎ | ∎ |
| Second call redirect (set individually for each user) | ∎ | ∎ | ∎ | ∎ |
| Blind call pickup (fast Pickup of longest ringing call) | ∎ | ∎ | ∎ | ∎ |
| Group pickup (Pickup a call for a member of the group) | ∎ | ∎ | ∎ | ∎ |
| Specific call pickup | ∎ | ∎ | ∎ | ∎ |
| Support AD forests | ∎ | ∎ | ||
| Dual forking / parallel calls (SimulRing) | ∎ | ∎ | ∎ | ∎ |
| Dual forking (can be restricted to internal calls only) | ∎ | ∎ | ∎ | ∎ |
| Dynamic routing (option with fees, routing database, e.g. area code-based, time-controlled etc.) | ∎ | ∎ | ∎ | ∎ |
| Presence-based routing (option with fees) | ∎ | ∎ | ∎ | ∎ |
| Call forwarding for response groups | ∎ | ∎ | ∎ | ∎ |
| Call forwarding with exceptions | ∎ | ∎ | ∎ | |
| Display ringing status in the client | ∎ | ∎ | ∎ | |
| Specific Call Pickup with caller info display | ∎ | ∎ | ||
| Quick transfer with or without consultation | ∎ | ∎ | ||
| Hot keys for faster call handling | ∎ | ∎ | ||
| Direct dial of selected phone numbers with hot key | ∎ | ∎ | ||
| CRM pops up with a known caller | ∎ | ∎ | ||
| API functions | ∎ | |||
| Suppress second calls when you are already dialing a number | ∎ | ∎ | ||
| Connect with or without consultative call | ∎ | ∎ | ||
| Ongoing calls can be expanded to a three-person conference | ∎ | ∎ | ||
| Make calls on behalf of others | ∎ | |||
| Redial last contact | ∎ | |||
| Manager/admin features | ∎ | |||
| Change settings for others (e.g. forwading, presence, etc.) | ∎ | ∎ | ∎ | |
| Advanced presence information (e.g. caller info, forwarding) | ∎ |
∎ Feature available
∎ Feature is still being implemented
1 – Previously adds4b – Smart Routing
2 – Previously adds4b – pro or FonComfort™ QuickLink
