- IP phone system for UC
- Up to 2.000 users available
- Easy to install and operate
- SIP trunking and CRM integration
- Well-suited for remote user
- Incl. call-center functionality
Description
PBXact Series – Fully integrated communications platform for businesses
PBXact is a turnkey IP PBX or UC platform from Sangoma that turns your real-time voice and IP phone applications into a complete, full-featured solution. The PBXact series is suitable for businesses that need basic PBX features with the option of future feature expansion, as well as for businesses that want advanced features such as call center, MS Outlook integration, SMS, IM, CRM, or help desk integration. PBXact delivers all of this in a single package.
Remote employees always have their office with them with PBXact “Anywhere Access” and can use the built-in VPN feature to establish a secure connection and use features such as Follow-Me for call forwarding, voicemails and presence information. PBXact is complemented by specially developed IP telephones. These automatically load the configruation when connected via the Redirection Service and the EndPoint Manager module.
Integrated SIPStation™ SIP trunking
Log in with the award-winning SIPStation service directly from the administration GUI and automatically configure in seconds. No need to search further for VoIP service and no technical knowledge is required for setup.
Zero-touch provisioning
Instant automatic configuration with Sangoma S-Series IP phones, from anywhere in the world. The EndPoint Manager tool within the administration GUI provides centralized control of each phone’s configuration and software.
Powerful features of S-Series IP phones
Users can now control complicated functions directly from their phones. No more need to memorize hard-to-remember function codes! Remote Worker FriendlyDesktop and mobile apps provide HD video calling, screen sharing, and chat for sales, support, or contact center personnel.
Flexible deployment
PBXact is available on certified Sangoma appliances, as software for your own hardware and virtual machines, and as a service (Saas) for partners to offer to their customers.
Web-based dashboard
The User Control Dashboard allows each user to manage their own call settings, conference rooms, voicemail and contact center features through customizable widgets.
Integration with your existing tools
Built-in click-to-dial and screen-pop functionality for web-based customer relationship management (CRM) tools.
Advanced recovery
Avoid catastrophic failures with the Advanced Recovery module, which provides automatic failover to a secondary PBXact system.
Specifications
| Product: PBXact Series | |
|---|---|
| General Features | Unlimited auto-attendant / IVR Flexible time-based call routing Class of Service User management and group creation Fax Pro – unlimited inbound / outbound fax-to-email Hunt / Ring groups with pre-call announcement Music-on-hold Voicemail-to-email Voicemail blasting Directory Customizable announcements Built-in multi-language IVR, voicemail and announcements Multi-language admin GUI and end user device support (UCP and IP phones) Calling queues (ACD/IVR) Built-in calendar used for call-based routing (Holiday and office hours routing) Enhanced timezone support Call Recording Reports Call logging interface Secure communications (SRTP/ TLS) |
| Call Features | Unlimited conference bridge & control Follow me / Find me calling HotDesking Intercom Enhanced Paging (Page Pro): Valet style, scheduled with custom recording Call Parking / Call Pickup Caller-ID Do-not-disturb Call Forward Call Waiting Call History and CDR Speed Dial Caller Blacklist Multi-parking lot (Park Pro) |
| Unified Communications | End User Control Panel (Dashboard) Conference rooms Voicemail control WebRTC phone with chat IP Phone programmable button customization (EPM for UCP) Fax dashboard Call forwarding, call-waiting, DND and follow-me control Presence |
| Protocol Support | SIP V1/V2, IAX2 |
| Softphone Integration | Desktop Softphone (Windows & Mac) Video call, screen-share, team chat, file-transfer, fax, SMS, presence Mobile Video call, voicemail, unattended transfer, push notifications, presence control iOS/Android Support |
| CRM Integration | Click-to-Call and Screen-pop and call history for SugarCRM, SuiteCRM, SalesForce, Zoho and ConnectWise |
| Telephone Features | Built-in Auto-Provisioning with redirect service (Included with Sangoma IP Phones) EndPoint Manager – centralized tool for IP phone provisioning for customization and configuration (Included with Sangoma IP Phones) |
| Call-Center Features (Built-in) | Call Queuing (ACD) Advanced Ring Strategies Caller Announcement Agent wrap-up time Max- Queue callers CRM Integration Call Recording |
| Licensed Add-ons (Additional Fee) | Advanced Recovery – Automatic failover Queue Wallboard – contact center dashboards Queue – call center statistics, barging, call-override, advanced call-center reporting EndPoint Manager for non-Sangoma Phones Professional greetings Queue call-back for inbound callers Web Call-back Outbound campaign (Call-center feature) Appointment Reminder Outbound Call Limiting Hotel Property Management |
| Codec Support | ulaw, alaw, gsm, g.722, g.726, slin, ilbc und *g.729 May impact overall call capacity *PBXact 14 & above |
| PBXact 25/40 | Dimensions: 127mm (W) x 127mm (D) x 50mm (H) Weight: 0.68kg External universal AC/DC power brick |
| PBXact 60 | Dimensions: 430mm (W) x 320mm (D) x 45mm (H) Weight: 3.95kg Internal 100 ~ 240V power supply |
| PBXact 75 | Dimensions: 350mm (W) x 290mm (D) x 60mm (H) Weight: 1.9kg Single external 100 ~ 240V power supply |
| PBXact 100 | Dimensions: 430mm (W) x 320mm (D) x 45mm (H) Weight: 3.95kg Internal 100 ~ 240V power supply |
| PBXact 400/1200 | Dimensions: 430mm (W) x 520mm (D) x 44.5mm (H) Weight: 13.5kg Internal 100 ~ 240V power supply (dual option) |
| PBXact 2001 | Dimensions: 610mm (W) x 483mm (D) x 43mm (H) Weight: 13.6kg 350W/550W hot plug power supply with full redundancy option Dell iDRAC service available |
Ordering information
| PBXact 25/40 | PBXact 60 | PBXact 75 | PBXact 100 | PBXact 400/1200 | PBXact 2001 | |
|---|---|---|---|---|---|---|
| Ideal for | Small Businesses | Branch or Small Office Deployments | Small to Mid-sized Businesses and Branch Office Locations | Mid-sized Businesses and Branch Office Locations | Contact Center or Enterprise Office Deployments | Large Contact Center or Enterprise Office Deployments |
| User / Call Capacity | 25: 25 Users / 15 Calls 40: 40 Users / 30 Calls |
60 Users / 40 Calls | 75 Users / 45 Calls | 100 Users / 60 Calls | 400: 400 Users / 150 Calls 1200: 1200 Users / 350 Calls |
2000 Nutzer / 1500 Calls |
| PCI Express Slots | n/a | 2x | 1x | 2x | 4x | none available (see Vega Gateways for Connectivity) |
| Network / Management Ports | 4x GB Network / 1x Serial (RJ-45) / 1x VGA | 3x GB Network / 1x Serial (RJ-45) / 1x VGA | 3x GB Network / 1x Serial (RJ-45) / 1x VGA | 3x GB Network / 1x Serial (RJ-45) / 1x VGA | 6x GB Network / 1x Serial (RJ-45) / 1x VGA | 2x GB Network / 3x USB / 1x Micro USB / 1x Serial (RJ-45) / 1x VGA |